Privacy Policy
Simply Bags — Privacy Policy Last updated: May, 2026
This Privacy Policy describes how Simply Bags ("we", "our", "us") collects, uses, and protects your personal information when you visit our website at www.shopsimplybags.com, make a purchase, or interact with our services.
We are committed to complying with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA) where applicable, and other relevant state and federal privacy statutes. We ensure that your information is handled with care, transparency, and respect.
By using our website and services you agree to the practices described in this Privacy Policy. If you do not agree please do not use our services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page and the Last Updated date will be revised accordingly. We encourage you to review this page periodically.
1. PERSONAL INFORMATION WE COLLECT
We collect personal information in order to provide our services, process your orders, and improve your shopping experience. The information we may collect includes:
Information you provide directly:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information — processed securely through Shopify or third-party payment providers. We do not store full payment card details at any time.
- Account login information if you create an account
- Order history
- Messages or communications you send to us including customer support enquiries
Information collected automatically:
- IP address
- Device information and browser type
- Cookies and browsing behaviour
- Pages viewed, time spent on site, and referring URLs
Information from third parties:
- Payment providers
- Shipping and fulfilment partners
- Marketing and analytics tools including Google Analytics and Meta
2. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
To provide and operate our online store:
- Process and fulfil orders
- Communicate with you about your order status
- Deliver products and manage returns and refunds
- Manage your account if applicable
For customer support:
- Respond to questions, feedback, or issues
- Provide assistance and additional information where needed
For marketing and communication:
- Send promotional emails only if you have opted in to receive them
- Show personalised product recommendations
- Improve our website and product range based on browsing behaviour
You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send you or by contacting us directly at support@simply-bags.com.
For security and fraud prevention:
- Monitor for suspicious or fraudulent activity
- Protect our website and our customers
To comply with US law:
- Respond to lawful requests from government or law enforcement agencies
- Maintain business records as required by applicable law
3. HOW WE SHARE YOUR INFORMATION
We may share your personal information with trusted third parties who help us operate our business, including:
Shopify Our store is hosted on Shopify. They process your personal information to help us provide our services. For more information visit: https://www.shopify.com/legal/privacy
Service providers:
- Payment processors including Stripe, PayPal, and Shopify Payments
- Shipping and fulfilment partners
- Email marketing platforms
- Analytics and advertising tools including Google and Meta
- IT and customer support systems
These providers only use your information as strictly necessary to perform services on our behalf and are contractually obligated to protect your data.
Legal requirements: We may share your information if required by applicable US law, such as responding to lawful requests from government agencies, courts, or law enforcement.
We do not sell your personal information to any third party.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to improve site performance, remember your preferences, analyse website usage, and personalise marketing communications. You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
5. INTERNATIONAL DATA TRANSFERS
Because Shopify and many of our service providers operate globally, your information may be transferred to, stored in, or processed in countries outside the United States. We take reasonable steps to ensure that any such transfers are subject to appropriate safeguards and that your information is protected to a standard consistent with applicable US privacy law.
6. SECURITY OF YOUR INFORMATION
We take reasonable and appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. All payment transactions are encrypted using SSL technology. However no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee absolute security.
If you believe your personal information has been compromised please contact us immediately at support@simply-bags.com.
7. YOUR PRIVACY RIGHTS UNDER US LAW
Depending on your state of residence you may have the following rights regarding your personal information:
- The right to know what personal information we collect, use, share, or sell
- The right to access the personal information we hold about you
- The right to request correction of any inaccurate or outdated information
- The right to request deletion of your personal information subject to legal retention obligations
- The right to opt out of the sale of your personal information — we do not sell personal information
- The right to non-discrimination for exercising your privacy rights
California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). To exercise any of your rights please contact us at support@simply-bags.com. We will respond within 45 days as required by applicable law.
If you are not satisfied with our response you may lodge a complaint with the Federal Trade Commission at www.ftc.govor your state Attorney General's consumer protection division.
8. CHILDREN'S PRIVACY
Our website is not intended for children under the age of 13 and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child under 13 please contact us immediately at support@simply-bags.com and we will take prompt steps to delete that information.
9. DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed we will securely delete or anonymise it.
10. CONTACT US
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us:
📧 support@simply-bags.com 🌐 www.shopsimplybags.com 📍 United States
Our support team is available Monday to Friday 9:00 AM to 5:00 PM EST/ Saturday to Sunday 8:00 AM to 3:00 PM EST and will be happy to assist you.
Thank you for trusting Simply Bags with your personal information. We take that trust seriously and are committed to protecting your privacy at every step.
